Software Tutorial
 

How To Place A Call:  You must Login by entering your confidential User name and Password given by The Express Group. The screen will then appear with your default information. The Order Placed By box contains your Login, Account Number and Company Name and cannot be modified. The Shipper fields contain your default pick up address.  You must enter the Shipper  Contact.   If you want to  change  the  Pick Up  location,  you can  access your quick ship points or enter a  new address and then click  "Pickup"  to  reverse the  shipper and  consignee  information.  The other text fields contain some default

information which can be modified as needed.  When all the information entered is correct, you must press the Submit button.

Having done so, the compulsory fields, addresses and special needs etc. will be verified for information. If mandatory fields are empty or incorrect, the program will ask you to complete them. If all is accurate, then the Price will appear and the Accept Conditions and Save button will become available. More Info....

How to Trace a Call:  Click on the "Trace a call" button. Then simply enter a Call Tag Number or Waybill Number and the system will note either 'Not Found', 'New Call', 'Dispatched', 'On Board' or 'Delivered'.  If 'Delivered', basic information will be available, including the date, time and name of the person who received it.  If 'Not Found', please contact your local Customer Service Representative. Physical POD copies are also available upon request.