Quality Review Card

 

Your Name                      Your Email Address          Sales Persons Name          Call Tag Number

                

 

About Booking a Call [answer all]

 

            I Book calls online only.                                                                                                       

I Book by calling in to dispatch only.                                                                                   

I use both methods to Book calls.                                                                                      


The online Booking procedure was inconvenient and took too long [comments below].              

I didn't mind Booking online and I navigated through it fairly quickly.                                       


Having online access is useful to me.                                                                  Yes  No

 

On average, it takes me   minutes to Book a Call.

 

About the Drivers [answer all]

The driver arrived on time.                                                                                  Yes  No

The driver was wearing a recognizable Express uniform.                                      Yes  No

The driver's Express security badge was in plain view                                         Yes  No

The driver was polite and courteous to me.                                                         Yes  No

The driver left a signed copy of the delivery document with me.                           Yes  No

The driver answered all questions had.                                                               Yes  No

All deliveries were performed to my satisfaction.                                                Yes  No

Did the driver suggest I contact him directly for future bookings?                         Yes  No

 

About Express Invoicing

I was invoiced in accordance to my quotation.                                                   Yes  No

 

The rating of my Express experience was [choose one]

Excellent [I will refer Express to my colleagues below].                                                                          

Good [I would book again].                                                                                                 

Fair [Express needs improvement, but I might re-book in the future].                                                       

Bad [Express really has to make some upgrades to change my mind].                                

Terrible [There is no chance that I'm re-booking with Express].                                              


My overall grading of Express was [with 100 being best]

 

Additional Comments

 

About Booking a Call

 

About the Driver

 

About Pricing

 

About Customer Service

 

Testimonial [good or bad]

 

Referrals [Please ...our marketing effort is limited and your referrals help keep costs down. Thank you in advance]

     

 

Thank you for helping Express in it's effort to provide 100% Customer Satisfaction.

We hope we earned your trust and look forward to serving your future needs!

 

Your Express Team

 

Expressit - there • now • whatever™